Before services begin
If a paid program is introduced, checkout will identify what the charge includes, when it renews, how to cancel and which amounts may be refundable before a consultation, prescription order, laboratory service or other service is initiated.
Clinical ineligibility
If an independent provider determines that a member is not eligible before paid clinical services are provided, any refund will follow the terms presented and accepted at purchase.
Prescription medications
Prescription medications generally cannot be returned for reuse after they have been prepared or dispensed for a patient. Incorrect, damaged or compromised shipments should be reported promptly so the dispensing pharmacy can review replacement options.
Cancellation
Cancellation stops future renewals when completed within the time stated in the applicable program terms. It does not automatically reverse services already provided or costs already incurred.
Contact
For billing-policy questions, email info@rejuvonix.com without including medical information.